Hi,
We’re really sorry to hear that our Cold Brew Bottle hasn’t worked out for you. To clarify, the bottle is suitable for the dishwasher, but as it’s made from glass we recommend handwashing to help avoid potential breakages and to preserve the printed branding, which can fade more quickly in the dishwasher. This is why the FAQs on our website do state to wash with hot soapy water.
We’ll have a look at our FAQs to see if we can explain this more clearly going forward so others don’t face the same confusion. As mentioned in our emails, we’re very happy to accept your bottle back for a full refund or gift voucher if unused.
Thank you again for your feedback, it really helps us improve.
Warmest brews,
Katie @ B&B