You told us what you wanted & we've listened... brand new features have landed as we revamp our monthly Tea Tasting subscription service! In this blog you’ll find all the important information you need to know about the changes we’re bringing in, thanks to all your feedback.
So, pop the kettle on & please read this information carefully.
To learn how to use your new Customer Portal please click here for a video tour!
From 1st March your Tea Club membership will include the exciting new benefits outlined below. To continue giving you the best possible experience and deliver these improvements, there are a few changes that will affect you:
Very important: your box is changing price...
In order to offer these fantastic improvements your monthly price will be changing to £9 (+ p&p). Effective from: 01/03/2021
We have always been transparent about our price changes, and many of you long-term subscribers will be aware that this will be the very first time we have increased the price of our monthly subscription since we’ve been in business (8 years!). We hope the savings you will be able to make on postage & wastage will more than make up for this small increase.
Please find more information about these changes below and if you have any questions please don't hesitate to chat to us via live chat or give us a call on: 01273 325 523, we're here to help!
1. When can I expect my next box?
All of our boxes are moving to be charged & shipped on the 1st of every month. This is to enable us to align all deliveries to arrive at the same time in order to stop spoilers for our members.
Starting 1st of March you will see the charge in on your bank statement on the 1st of every month and your box should arrive shortly afterwards - around 3rd for UK customers, 7th for EU and 11th for rest of the world.
We apologise for any initial inconvenience this change of payment & shipment date may cause any of you while we transition.
If your usual charge / shipping date is 1st - 27th you will receive February’s box on your usual date and then March’s box on 1st March.
This means these two boxes will arrive quite close together. If your usual charge / shipping date is 28th - 31st then we will hold your box a few days to arrive by 3rd March.
2. Why are you increasing the price?
We have always been transparent about our price changes, and many of you long-term subscribers will be aware that this will be the very first time we have increased the price of our monthly subscription since we’ve been in business (8 years!).
This small increase will allow us to continue giving you the best possible experience and bring even more benefits to you in 2021! We hope the savings you will be able to make on postage & wastage will more than make up for it.
Rest assured, you will still be receiving up to 30 cups of tea in every box & exclusive access to new and limited edition blends before anyone else! Not to mention the new & improved experience, and perks to come with more opportunities to get involved with the communiTEA.
If your usual charge / shipping date is 1st - 27th you will receive February’s box on your usual date and then March’s box on 1st March. This means these two boxes will arrive quite close together.
If your usual charge / shipping date is 28th - 31st then we will hold your box a few days to arrive by 3rd March.
3. When can I start using the new features?
Our brand new subscription portal will be live for you to use from 1st March.
We will be sending you an email nearer the time to introduce you to your new account area where you can edit & pause your box. In the meantime if you have any questions you can contact us via our live chat or give us a call on: 01273 325 523.
4. I'm an international subscriber, how does this affect me?
As a small business we are working with a leading subscription platform that will allow us to bring some awesome new benefits to our members.
Unfortunately at this time our new subscription platform will only charge in £ sterling. This means you will see a charge of £9, converted to your local currency by your local bank.
Exchange rates are determined by your bank and they may also charge you a small transaction fee. Please do check with them to see how this will affect you.
We love our international family and we hope you will stick with us throughout these changes and that the benefits of being able to add to your box & pause easily will make up for the small increase you may see each month.
5. I was gifted my subscription / I don't pay for mine, how does this affect me?
If your lovely gifter purchased you a 3, 6 or 12 month subscription in advance then they are all paid up & nothing will change for you.
Unfortunately that does mean that you wont have access to the customer portal or the advanced features for the length of your gift. However, if you wanted to convert your subscription to our monthly rolling version, in your name, we can do this for you and credit you back the remainder of your gift subscription in gift vouchers. Or you can always re-sign up to our rolling service once your gift has finished.
If you gifter is being charged monthly, on your behalf please can you let them know to check out these changes and if you would like to take advantage of the new features please ask them to set up the customer portal for you and pass over the log in details for you to manage.
If you need any help at all, or want to talk through your options please contact us via live chat or give us a call: 01273 325 523.